Refund Policy
A legal disclaimer
Williams Signature Care provides non-medical, in-home support services. We do not provide medical, nursing, or clinical care, and our services should not be used as a substitute for licensed medical treatment or professional healthcare advice.
Information provided on this website is for general informational purposes only and may not reflect the most current legal, medical, or regulatory developments. No content on this site should be interpreted as medical guidance, diagnosis, or treatment.
While we strive to keep all information current and accurate, Williams Signature Care makes no warranties regarding completeness, accuracy, or reliability. All services are provided based on individual agreements and are subject to availability.
By using this website, you acknowledge that Williams Signature Care is not responsible for any actions taken based on the information provided here. Always consult a licensed healthcare professional for medical concerns.
Refund Policy
At Williams Signature Care, we strive to provide reliable, high-quality non-medical home-care services. Because our caregivers reserve specific time slots for each client, the following refund guidelines apply:
Completed Services
Payments for services that have already been provided are non-refundable. Once a caregiver has completed their scheduled hours, those charges are final.
Cancellations
We understand plans change.
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Cancellations made with at least 24 hours’ notice will not incur a charge.
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Same-day cancellations or no-shows may result in a cancellation fee or the full hourly rate, depending on the agreement.
Prepaid Services
If a client purchases hours in advance:
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Unused hours may be refunded if services have not yet started, minus any processing fees.
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Once care begins, prepaid amounts are applied to scheduled hours and become non-refundable.
Service Concerns
If you ever have concerns about a caregiver or a service received, please notify us immediately. We will address the issue promptly; however, refunds are not issued for completed hours.
Contracted Agreements
All refunds and cancellations follow the terms outlined in your signed service agreement. This policy is meant to support—not replace—the contract already in place.
For questions or clarification, please contact us at:
CandiceWilliamsPrivateCare@gmail.com